The service you provide is the key to keeping your current clients or customers happy and loyal. So here’s a question to run past all your front line and service staff. What are the red flags that warn of flagging service? Just as important, what steps should be taken when those red flags are flying? And are your people free to let you know about them? As with many diseases, early detection is critical to a cure. So identify your red flags today — and put an action plan in place for dealing with them.
