We know that a smile means a person is happy. But research shows that smiling actually makes you happy. In other words, the more you smile, the happier you’ll feel. This is great news for business. If you can persuade your front line, customer contact people to smile more, two things will happen. The first is that you’ll have a happier team. The second is that a lot of your customers will smile back. This will make them feel happier, and they’ll associate that good feeling with doing business with you. It’s an easy change you can make today. And remember to have people smile while they talk with customers on the phone, too — people can hear a smile.
