Three actual restaurants. Three real servers. Three very different questions. “Is everything delicious?” “How is everything?” “Is everything right?” Each of those questions reveals a great deal about how the server sees their own restaurant — and what they expect your experience to be like. That sets their customers’ expectations, too. And for better or worse, our experiences often live up or down to expectations. What expectations are your own people setting for customers? Are they accurate? Maybe most importantly, what do they know that you don’t?
